FAQ

Once you leave the park, re-entry is not allowed. We recommend checking that you haven't forgotten anything in your vehicle before entering.

Our 500-space car park is available for cars and motorhomes (caravans are prohibited).
📍 Two options :
– Paid guarded parking : €2/car for the full day.
– Free parking : available in front of the D81, 500m from the park.

❌ Parking is prohibited on public roads or in surrounding fields.
⏰ It is also forbidden to leave your vehicle outside of park opening hours.

It is strictly forbidden to bring food or drinks into the park.

En cas de fermeture liée à la météo, aucun remboursement ni report de billet n’est possible.

Tickets can be purchased online at www.frenzywaterpark.fr, allowing you to enter directly on your visit day and benefit from reduced rates. Tickets are also available on-site at the entrance booths. Our partner resellers (campsites, supermarkets, works councils, etc.) also offer promotional tickets.

A dated ticket is only valid for the day or period indicated. It cannot be exchanged or refunded. An undated ticket can be used anytime during the current season.

Accepted payment methods at the entrance and cashless top-up stations include:

• Bank card
• American Express
• ANCV holiday vouchers
• Cash

Please note that checks are not accepted and there are no ATMs on site. Upon entering the park, you will be given a cashless wristband. This will allow you to easily pay for your purchases and can be refilled at any time. (Find all the information on the cashless system at the bottom of the page.)

Promo codes can only be used on www.frenzywaterpark.fr.

If purchased on-site, you can request a receipt at the entrance desk on the day of your visit. For online purchases, no formal invoice is issued. The confirmation email with your tickets serves as proof of purchase.

Yes, reduced rates apply to CMI cardholders :

• Adults (11+) : €19.50 incl. tax
• Children (ages 4–10) : €9.75 incl. tax

The supervision ratio is 1 adult for every 10 children over 6 years old and 1 adult for every 5 children under 6 years old. Sanitary facilities (toilets, changing rooms, showers) are accessible to people with reduced mobility. Attractions are not accessible except with special authorization.

Women over 6 months pregnant receive 50% off the entry fee, upon presenting a medical certificate and ID at the entrance desk. Without proof, the standard adult price applies.

Yes, 10% discount upon presenting a valid student or military ID.

There is no discount planned for the press or job seeker card.

Planning to come back the next day? Get 50% off! Second-visit tickets are only available on the day of your first visit, at the park’s front desk before 5 PM, and only with your original wristband still on your wrist.

No, CAF vouchers are not accepted.

On your birthday, your entry is free, for a group of at least 10 people at the same time at the checkout and upon presentation of the identity card to prove your birthday (the physical identity document or via France Identity of the person concerned).

To benefit from the child rate (under 11 years old), our security guards may request proof of identity at the entrance.

The entire park is accessible to people with disabilities. Some of our spaces are accessible to people with reduced mobility, but not the entire park. Access is regulated based on safety conditions.

No. For safety reasons, all rides and water activities are strictly prohibited for pregnant women, regardless of the stage of pregnancy.
However, the park offers relaxation areas and dining facilities that are accessible to everyone.

Only guide and assistance dogs are permitted. They must be leashed and remain under their owner's supervision. They are not allowed on the attractions.

Yes, the park is stroller-friendly. However, you may need to pass through footbaths to access certain areas.

If a child gets lost, they will be taken care of by our team and brought to the park reception. If your child escapes your supervision and cannot swim, immediately notify the nearest lifeguard, who will alert their colleagues. We remind you that minors are always the responsibility of their parents or guardians. Lifeguards cannot assume this responsibility under any circumstances. Furthermore, it is not possible to make a call via the park's PA system. Upon arrival, we recommend that you and your child agree on a meeting point in case of separation.

Children under 12 must be accompanied by a responsible adult at all times. Attraction access depends on height requirements. Children not meeting the height limit will be denied access, even if accompanied.

Smoking is only permitted in designated smoking areas. For safety reasons, we ask that you do not throw your cigarette butts on the ground.

If you need to store insulin, you can drop it off in our first aid station. To do so, please contact the first aid station or the pool lifeguards directly.

Swimming is prohibited for people wearing a white cast, even if it is covered with plastic film. If you are wearing a green cast covered with a plastic film, swimming is permitted, but please note that access to most of our attractions will be restricted.

In July and August, Wednesdays and Thursdays are the most crowded.

Our attractions are dynamic physical activities that may involve sudden movements, rapid slides, or minor impacts. For your safety, it is important to be in good physical condition.
Participation is not recommended if you have :

• History of back, spinal, heart, or brain issues
• Recent surgery or unstable health conditions
• ENT disorders (e.g. recurrent ear infections, eardrum issues)
• Eye conditions sensitive to water/pressure (e.g. recent surgery, glaucoma)

If unsure, consult your doctor before visiting. Your safety is our priority : please follow these guidelines to enjoy the park with complete peace of mind!

To ensure your safety, some attractions impose height restrictions, as well as minimum and/or maximum weight limits.
The specific conditions of each attraction are clearly indicated on our rules panel, at the entrance and departure of each attraction.
👉 The easiest way to find out if you can access an attraction or activity is to go to the homepage of our website and click on the attraction you're interested in. All the information is detailed there.

Not always. Some attractions may be temporarily closed for maintenance.

To ensure your child can safely enjoy the park, they must wear armbands or a safety vest on all attractions. They must also be under adult supervision at all times.

Only some of the park's attractions are heated. To find out which ones, please contact the park reception.

Most close 30 minutes before the park does. In high season, queues may close earlier than expected.

The safety of our visitors is our priority. In the event of adverse weather conditions, some attractions or even the entire park may be closed, partially or completely. In the event of incidents beyond our control (adverse weather conditions, technical problems, etc.) resulting in the temporary or total closure of the park or its attractions, no refunds, partial or total, will be granted.

Only standard swimsuits are permitted. Long shorts, burkinis, swim dresses, and non-swimwear are strictly forbidden. Topless swimming is also strictly prohibited. For safety and hygiene reasons, only swimsuits (one or two pieces) and swim shorts are permitted in swimming areas. T-shirts made of Lycra or UV-resistant materials are also permitted. Any other type of textile is strictly prohibited while swimming.

Yes, as long as you're not in the swimming zones.

Yes. Non-swimmers must wear floatation aids, preferably armbands or safety vests. Float rings are less suitable and may be restricted on some attractions. All our pools are supervised by qualified staff, and if in doubt, do not hesitate to ask them for advice.

No hats, caps, sunglasses, prescription glasses, diving masks, cotton T-shirts, or jewelry in the pools. Action cameras (like GoPros) are allowed on some attractions but at your own risk. The park is not liable for accidents, damage, or theft.

Camping items like chairs, parasols, loungers, tables, and baby tents are not allowed. Shaded zones, and free loungers are available on-site. Balls, beach items, air mattresses, and inflatable rings are also prohibited.

Lockers (40x30x30 cm) are available at the entrance for €2/day (€7 deposit, €5 refunded at day's end). Locker use is optional. You may keep your belongings with you, but the park is not responsible for loss or theft.

Our restrooms and changing rooms are available at the park entrance. You'll also find restrooms at the follies and at the bridge leading to the jungle. Due to prefectural restrictions on water consumption, the showers are closed for the 2025 season.

Yes! Fast food, sandwiches, burgers, homemade fries, salads, bars, cocktails, ice cream, and more are available.

Picnicking is strictly forbidden inside the park, except for daycare groups or non-profit organizations.

The cashless wristband is a contactless payment system for use at all points of sale (food, drinks, lockers, merchandise). Just scan your bracelet to pay.

With an online account, you can :

• Check your balance and transaction history
• Transfer credit between wristbands
• Top up quickly with your bank card
• Block your chip if lost/stolen and request a new one
• Request a refund for remaining balance after your visit

Creating an online account is optional and can be done at any time. Without an account, you can obtain and top up your cashless wristband directly on-site at reception using dedicated terminals.

If you haven't created an account, your wristband remains completely anonymous. Please note: in this case, the chip on your wristband cannot be blocked if it's lost or stolen, and you won't be able to request a refund of your unused balance at the end of your visit.

After collecting a wristband from the cashless bank, you can create your account by entering the 7-letter code on the back of the chip.

• Via your online account : Creating an online account is optional and can be done at any time.
• Via the Frenzy Water Park terminals : go to the cashless reception desk, pay the amount of your choice by banknote, credit card, or ANCV, and you will be given a cashless wristband credited with the same amount. To top up, repeat the process as many times as necessary!

You can pay for your purchases at all Frenzy Water Park points of sale (restaurants, bars, merchandising, lockers). To do so, simply present the chip on your wristband, which is scanned at a payment terminal. The debit is immediate, and you are automatically notified of the remaining balance.

Possibility to check your available credit before any order.

Possibility of completing the transaction with another bracelet if there is not enough credit on yours, or of completing the payment by bank card, or restaurant card.

Attention : Remember to keep your wristband chip after your visit! Each one has a unique 7-character code required to repay the remaining credit.

If you have created an account on the Frenzy Water Park website, you can block your chip by visiting a cashless bank or from your account. Your balances are blocked immediately.

After your visit, you can request a refund ONLY UNTIL 15 OCTOBER AT 11:59 PM (October 15 of the current year). After this date, you will lose your credit to Frenzy Palace, with no recourse possible. Log in to your account and check that your balance appears correctly. You can then request a refund and enter your bank details, which will be credited with the remaining balance. If you have not created an account, you will need to do so using the 7-character identifier on the back of the chip linked to your wristband (be sure to keep it safe!). Then, you will simply need to enter your bank details to be reimbursed for the remaining credits. The remaining balance on the wristband at the end of the day can be refunded via a form accessible using the flash code available in the park.

You have until October 15 at 11:59 PM to request a refund.

After this, unused credit becomes the property of Frenzy Palace.

Refunds require a bank account (RIB).

No fees are applied to the refund.

No refunds for meal vouchers or ANCV checks.

Example :

• You top up €50: €25 in cash + €25 ANCV. You spend €20.
• Refundable amount = €25 (€25 cash - €20 spent).

ANCV balance is not refundable. Only payments by card or cash are eligible for refunds.